Please contact us for a return authorization BEFORE returning your product. The cost of shipping the item back to us is the customers responsibility. If it is a skateboard, it MUST be unassembled and never used. If it is clothing it must never have been worn. If you would like to send the item back for exchange, the cost of reshipping is also the customers responsibility. If you would like to return the item for a refund you will be refunded for the product less 15% restocking fee at our discretion. Items sent back without an RA number will not be accepted.
**Please note! During our Black Friday/Cyber Monday sales, free shipping is included only over $10 orders.**
All orders within the continental US will be shipped FedEx ground. Unless otherwise specified and paid for by the customer. All US orders will ship within 24-48 business hours(does not include holidays or weekends). FedEx ground takes anywhere from 2-7 business days depending on where you are located in relation to us. We ship all orders from Michigan.
Orders shipping to Hawaii, Alaska, or Puerto Rico will have to ship via USPS, as we can not ship ground to these places. Your order will still leave us within 24-48 business hours. However the transit time will be anywhere from 5-10 business days.
Shipping to Canada goes via USPS Priority mail. Your order will ship within 48 business hours from when your payment is received. After that shipping will take approximately 7-14 business days to reach you.
By ordering goods from eTailer/ supplier destined to EU-member states specifically, services will be provided to you only after you explicitly agree to become Importer of Record (“IOR”) and as such customs clearance shall be made in your name and on your behalf. As IOR, you agree to be ultimately responsible for importing the products ordered by you into the destination EU-member state and are solely responsible for the payment of duties, and taxes either at the time of sale if prepayment is selected or at the time of importation if prepayment is not selected. You hereby give a proxy or power of attorney (“POA”) to eTailer/ supplier’s designated shipping provider for the customs clearance of products ordered by you. This POA authorizes eTailer/ supplier’s designated shipping provider’s assigned customs broker to act on behalf of you. eTailer/ supplier’s designated shipping provider’s intervention with respect to customs formalities may be done by a customs agent assigned by eTailer/ supplier’s designated shipping provider on your behalf. You hereby acknowledge to have understood the concept of IOR and the need of the POA and further state that the terms of the POA or terms of the purchase from eTailer/ supplier and transportation conditions from eTailer/ supplier’s designated shipping provider are not unreasonable or unknown to you, that you have read them, understood them and further have agreed to them.