Have any questions? We want to help! Select one of the below general topics and related answers. Can’t find what you’re looking for? Hit us up in the Contact Us link below or call the shop at (586) 775-2760
Placing an Order:
Why is the item I wanted no longer on the website?
If the item you are looking for is no longer available on the site, someone else purchased the last one. We receive shipments daily; please check back later or contact us to see when the item will be back in stock.
What payment methods to you accept?
PayPal and most major credit cards including Visa, MasterCard, and Discover as well as Amazon Pay.
What is the shipping cost?
All shipping costs and methods will be displayed at the time of checkout. Be sure to provide your entire shipping address, including any apartment, unit, suite, lot, or space number. *Please note, free shipping applies to orders shipped within the Continental USA only*. Hawaii, Alaska, and International destinations will be subject to shipping fees.
Will I have to pay tax?
We charge tax to all states with applicable tax laws pertaining to South Dakota v. Wayfair.
I live in Michigan, can I pick up my order?
Yes. To complete an in-store pick-up, simply select the “customer pick-up” shipping option during checkout. We will contact you by email once the order is available for pick-up.
How long before my order ships?
Orders placed before 11am EST (Monday – Friday) typically ship the same business day.
When will my order be delivered?
Transit and delivery times are estimated based on multiple variables including but not limited to: shipping method chosen, shipping address, etc. You can track your order using the link at the bottom of our home page.
Changing or cancelling an order:
Can I change my shipping address?
Yes, since we process and ship orders so fast, we do have minimal time frame available to edit an order once it is placed. Contact us asap.
Can I change the items on my order?
Yes, it is possible to make changes to your order before shipping. Contact us asap.
I found an item on Amazon/eBay. Can I add it to my order?
No. Unfortunately, each of our online marketplaces are a separate entity. We are unable to merge orders from multiple marketplaces.
Can I cancel my order?
Yes, it is possible to cancel an order prior to shipping. Contact us via email or phone asap.
Shipping and tracking information:
How do I track my order?
To review tracking information, simply visit the “Order Tracking” page. You will need to enter your order number, and submit to view tracking details.
Why isn’t my tracking number working?
If you have received a tracking number, your order is likely scheduled to ship the same day. However, you may not see any movement in the tracking until after 7pm EST, as our carriers pick up shortly before closing each day.
How do I track my order?
To review tracking information, simply visit the “Order Tracking Page”. You will need to enter your order number, and submit to view tracking details.
Exchanges and Returns:
How do I return or exchange an item?
If you are not 100% satisfied with your item(s), you may request a return authorization within 30 days of the receipt date. All return requests must meet the Return Policy standards in order to be eligible for refund or exchange. To request a return authorization, simply visit the “Returns and Refunds” page. You will need to enter your order number, return reason, and submit to send the request. Our customer service department will respond within 2 business days. Additional verification may be required to verify the condition of the merchandise. Any additional verification requests are issued at the sole discretion of TGM Skateboards.
Who pays for return shipping?
The buyer is responsible for all return shipping costs unless the product is defective or the incorrect product is received. Please note that any discrepancies claimed may require additional verification. Additional verification requests are issued at the sole discretion of TGM Skateboards.
What shipping carrier should I use to return my item?
We can accept returns from most shipping carriers. It is recommended to choose a return shipping method that includes both tracking and insurance. Return packages that are damaged, lost, or undeliverable are the sole responsibility of the buyer.
What if I received a wrong or defective item?
If you believe you received an incorrect or defective item, you will simply choose return reason that best describes your situation. Additional verification may be required. Any additional verification requests are issued at the sole discretion of TGM Skateboards.
How long will it take to process my return?
Returns received for refund or exchange are typically processed within 5 business days of receipt of the return. Additional shipping costs may apply to any orders returned for exchange. Our customer service department will contact you to review any additional costs before the exchange can be completed.
How long will it take to receive my refund?
Refunds may take up to 72 hours for your financial institution to apply the funds to the appropriate account.
Why So Cheap?
We Buy Closeouts
We partner with many manufacturers, distributors, and brand owners to help them clear stock. Sometimes they need to make room for new inventory and occasionally they have expiring licensing deals. There are many reasons that skateboard products are sold in bulk as a closeout. The simple answer here is that when we buy something for cheaper, we sell it to you for cheaper
We are the Manufacturer
We manufacture many of our own house brands (as does almost every major online skate retailer). Moose Decks, Black Diamond Grip, Core Trucks, Amp Bearings – Yep, that’s us, in addition to a few more brands like Krown, Paradise, and Dime Bag Hardware. Because we are the manufacturer of these brands there is way less overhead is the supply chain. Less overhead means less cost, less cost means more savings for the customer.
We Buy in Bulk and Pre-Book
We also partner with manufacturers and brand owners by prebooking goods and buying in bulk. Prebooking helps take the guesswork out of the manufacturing process for brand owners and they usually pass along a slight savings as a thank you or as an incentive for us to bring in their products. In the same vein, manufacturers, brand owners, and distributors alike often offer incentives for bulk buys. Why does that impact you? We pass along that savings when we can.
We Simply Need to Make Room for New Stock
Let’s face it, not everyone is perfect. There is NO WAY to accurately predict how many decks, trucks, or wheels to bring in. When we sell out of something too fast, that means we didn’t buy enough! When we have a product in stock for a long time, that means we bought too much (or bought the wrong product). So when we have products that simply are not moving, we discount them. Sometimes we even take a complete loss on them. But that’s not your problem, that actually works in your favor by way of heavily discounted pricing!
We Kit and Bundle
We are always listening to customer feedback and our goal is always to put complimentary products together into a single package. Why? Because it’s better for the consumer (and us) by way of saving on shipping. For example, a set of trucks will ship in a box, right? Well, a set of wheels, bearings, and hardware can also fit in the same box without a significant increase in shipping cost. A deck fits in a 9” x 33” box right? Do you think the shipping cost goes up when we add a sheet of griptape to that box? It doesn’t. Since we run a Free Shipping model (for items over $10), we pass our savings along to the customer by way of simply offering many of our products that compliment each other, like griptape, at a cheaper price. Why would we want to make you pay to ship that sheet of griptape with your deck, when it isn’t costing us anymore to ship it?
Why Isn’t Everything So Cheap?
If every skateboard seller raced to the bottom of the pricing spectrum, the industry would not be able to support itself. We are skaters and we need the industry to thrive in order to survive. We need pro skaters to be able to make a living, and we need brand owners to have enough money to be able to pay those pro’s. So yes, not everything is discounted. In-Season products are usually close to full price, and some brand owners have a “MAP” (Minimum Advertised Price) policy. MAP policy’s are put in place to stabilizing pricing across the sellers in the industry and ensures a fair and level playing field for all of us. Sellers who break MAP policy don’t stay around for long, and we are in this for the long haul.