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FAQS


Have any questions?  We want to help!  Select one of the below general topics and related answers.  Can’t find what you’re looking for?  Hit us up in the Contact Us link below or call the shop at (586) 469-4000 or (888) 892-7846

Placing an Order:

Why is the item I wanted no longer on the website?

If the item you are looking for is no longer available on the site, someone else purchased the last one.  We receive shipments daily; please check back later or contact us to see when the item will be back in stock.

What payment methods to you accept?

PayPal and most major credit cards including Visa, MasterCard, and Discover.

What is the shipping cost?

All shipping costs and methods will be displayed at the time of checkout.  Be sure to provide your entire shipping address, including any apartment, unit, suite, lot, or space number. *Please note, free shipping applies to orders shipped within the Continental USA only*. Hawaii, Alaska, and International destinations will be subject to shipping fees.

Will I have to pay tax?

Orders that will be shipped and delivered to an address in Michigan, are subject to Michigan sales tax.

I live in Michigan, can I pick up my order?

Yes. To complete an in-store pick-up, simply select the “customer pick-up” shipping option during checkout.  We will contact you by email once the order is available for pick-up.

How long before my order ships?

Orders placed before 11am EST (Monday – Friday) typically ship the same business day.

When will my order be delivered?

Transit and delivery times are estimated based on multiple variables including but not limited to: shipping method chosen, shipping address, etc.  You can track your order using the link at the bottom of our home page.

Changing or cancelling an order:

Can I change my shipping address?

Yes, since we process and ship orders so fast, we do have minimal time frame available to edit an order once it is placed.  Contact us asap.

Can I change the items on my order?

Yes, it is possible to make changes to your order before shipping.   Contact us asap.

I found an item on Amazon/eBay. Can I add it to my order?

No. Unfortunately, each of our online marketplaces are a separate entity. We are unable to merge orders from multiple marketplaces. 

Can I cancel my order?

Yes, it is possible to cancel an order prior to shipping.  Contact us via email or phone asap.

Shipping and tracking information:

How do I track my order?

To review tracking information, simply visit the “Order Tracking” page. You will need to enter your order number, and submit to view tracking details.

Why isn’t my tracking number working?

If you have received a tracking number, your order is likely scheduled to ship the same day. However, you may not see any movement in the tracking until after 7pm EST, as our carriers pick up shortly before closing each day.

How do I track my order?

To review tracking information, simply visit the “Order Tracking Page”. You will need to enter your order number, and submit to view tracking details.

Exchanges and Returns:

How do I return or exchange an item?

If you are not 100% satisfied with your item(s), you may request a return authorization within 30 days of the receipt date.  All return requests must meet the Return Policy standards in order to be eligible for refund or exchange. To request a return authorization, simply visit the “Returns and Refunds” page. You will need to enter your order number, return reason, and submit to send the request. Our customer service department will respond within 2 business days.  Additional verification may be required to verify the condition of the merchandise. Any additional verification requests are issued at the sole discretion of TGM Skateboards.

Who pays for return shipping?

The buyer is responsible for all return shipping costs unless the product is defective or the incorrect product is received. Please note that any discrepancies claimed may require additional verification. Additional verification requests are issued at the sole discretion of TGM Skateboards.

What shipping carrier should I use to return my item?

We can accept returns from most shipping carriers. It is recommended to choose a return shipping method that includes both tracking and insurance. Return packages that are damaged, lost, or undeliverable are the sole responsibility of the buyer.

What if I received a wrong or defective item?

If you believe you received an incorrect or defective item, you will simply choose return reason that best describes your situation. Additional verification may be required. Any additional verification requests are issued at the sole discretion of TGM Skateboards.

How long will it take to process my return?

Returns received for refund or exchange are typically processed within 5 business days of receipt of the return. Additional shipping costs may apply to any orders returned for exchange. Our customer service department will contact you to review any additional costs before the exchange can be completed.

How long will it take to receive my refund?

Refunds may take up to 72 hours for your financial institution to apply the funds to the appropriate account.