Shipping & Return Policy
TGM SKATEBOARDS
Return & Shipping Policy
Last Updated: April 22, 2026
Return Policy
General Return Guidelines
• TGM Skateboards accepts returns up to 30 days from your date of purchase.
• Please contact TGM Skateboards prior to returning your item. You must obtain a Return Authorization number (RA#) before sending any item back. To request an RA#, please contact us at the information listed at the bottom of this page.
• Products returned must be unused and in original packaging. Shoes and clothing must not be worn or washed, and all tags must remain attached and intact.
• Full refunds are issued for product cost only. Refunds on orders that originally shipped with free shipping will be refunded less the original shipping cost incurred by TGM Skateboards.
• Return shipping is the responsibility of the purchaser unless the return is due to an error on our part or a confirmed defective item.
• Orders that are refused or undeliverable will be refunded less all applicable shipping charges.
• Refunds will be processed within 7 business days from our receipt of the returned product.
Return Address
Please include your RA# clearly on the outside of the package. Returns received without an RA# may experience delays in processing.
TGM Skateboards
Attn: Returns Department — RA# [Your RA# Here]
183 S. Main Street
Mount Clemens, Michigan 48043
Incorrect, Defective, or Damaged Items
Reporting Window
All defective, damaged, and incorrect items must be reported to TGM Skateboards within 72 hours (3 days) of confirmed delivery. Reports submitted after this window may not be eligible for resolution. To report an issue, please contact us at the information listed at the bottom of this page.
Damaged Items
• If your order arrives damaged, please save all original packaging materials, including the shipping box and any inner packaging. You may be required to provide photos of the damaged package and/or product in order for a damage claim to be filed with the applicable shipping carrier.
• Failure to retain packaging may affect the outcome of a carrier damage claim.
Incorrect or Incomplete Orders
• If you received an incorrect or incomplete item, please contact TGM Skateboards within 72 hours of delivery. We will resolve any errors in your order at our expense, including return shipping and re-ship costs.
Defective Items
• Defective items will be refunded or exchanged based on availability. All returns for defective items will be inspected by TGM Skateboards, and full refunds will be issued for items confirmed to be defective.
• For any manufacturer warranty, lifetime guarantee, or money-back guarantee beyond the initial receipt of your product, you must contact the manufacturer directly. TGM Skateboards does not administer or honor manufacturer warranty claims on their behalf.
Product Color and Variation Disclaimer
Manufacturers occasionally update colors and component options on products such as complete skateboards and longboards (e.g., wheel color, hardware finish). TGM Skateboards makes every effort to keep product images current; however, we are not responsible for manufacturer-initiated color or component changes that may differ from images displayed on our website.
Shipping Policy
Domestic Shipping — Continental United States
• All orders within the continental U.S. with an order value over $10 include FREE economy shipping.
• Economy shipping typically takes between 2 to 8 business days to arrive depending on your location. Shipping upgrade options are available and can be viewed during the checkout process.
• All orders typically ship within 24 hours of being placed. Orders placed on weekends or holidays will ship on the next available business day.
• All orders are shipped from Mount Clemens, Michigan.
Hawaii, Alaska, and Puerto Rico
• Orders shipping to Hawaii, Alaska, or Puerto Rico are shipped via USPS.
• Orders will leave our facility within 24 to 48 business hours. Transit time will typically range from 5 to 10 business days depending on destination.
• These orders are subject to an additional shipping surcharge, which will be calculated and displayed during checkout.
Delivery Estimates and Risk of Loss
• All delivery dates and timeframes shown during the checkout process are estimates only and are not guaranteed. TGM Skateboards is not responsible for carrier delays or circumstances outside of our control.
• Risk of loss and title for all products pass to the customer upon delivery of the order to the designated shipping carrier.
• Stolen packages are the responsibility of the customer. TGM Skateboards recommends requesting signature confirmation for high-value orders, which may be available for an additional fee during checkout.
International Orders
Customs, Duties, and Taxes
TGM Skateboards ships internationally and is happy to serve customers outside the United States. Please be aware of the following before placing an international order:
• TGM Skateboards ships orders through multiple international shipping carriers for delivery. Some of these services include duty and delivery (DDP service), however, international orders are subject to applicable import fees, customs duties, value-added taxes (VAT), and other charges as required by the destination country which ultimately are the sole responsibility of the customer.
• These charges may be due upon delivery of your order. TGM Skateboards has no control over customs fees and cannot predict their amount. Please contact your local customs office for detailed information before placing your order.
• TGM Skateboards is not responsible for delays caused by customs processing in the destination country.
EU Customers — Importer of Record
For orders shipping to EU member states, please read the following carefully:
By placing an order destined for an EU member state, you explicitly agree to act as the Importer of Record (IOR) for your shipment. As IOR, customs clearance will be made in your name and on your behalf. You are solely responsible for importing the products into your destination EU member state and for the payment of all applicable duties and taxes, either at the time of sale if prepayment is selected, or at the time of importation if prepayment is not selected.
By placing your order, you hereby grant TGM Distribution, Inc. (TGM Skateboards)’ designated shipping provider a proxy or power of attorney (POA) for the customs clearance of your products. This authorizes the shipping provider’s assigned customs broker to act on your behalf. You acknowledge that you have read, understood, and agreed to the concept of IOR and the terms of the POA, and that these terms are not unreasonable or unknown to you.
Contact Us
For all return authorizations, order issues, or shipping questions, please contact our team: (586) 775-2760 / CA@tgmskateboards.com
TGM Skateboards
183 S. Main Street
Mount Clemens, Michigan 48043
Website: www.tgmskateboards.com